Returns Policy

(1) Return of unwanted or unused items
All purchases from Tiger Feet Direct are made on a business-to-business basis; we therefore do not accept returns of unused or unwanted items. Items purchased from our online store can be returned within 28 days of purchase if faulty, defective, in poor condition or have been delivered in error.  If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Tiger Feet does not operate on a sale or return basis without prior written agreement.

(2) Return of undelivered orders
If an order is returned to us by the courier as 'undelivered' we will issue a credit note for the value of the goods only and less any costs that we have incurred for the return of the order to us. 

If a drop ship order is returned to us for any reason we can either take further payment from you to re-ship the items or if the goods are no longer required we will credit you for the products only on the original order.  The credit will be less any charges we have incurred for the return of the order to us.

(3) Faulty Goods 
If you believe a product to be defective please email us straight away help@tigerfeet.com stating your order reference, full details of the faulty product/(s) and include photographic evidence of the fault.  Please keep all faulty products and the packaging until we confirm you can dispose of them. 

We will respond promptly to your email with instructions.  If we request that you return the goods to us please include a copy of the original delivery note or a note stating the order reference.  Any refund for faulty goods will be via a credit note which can be redeemed against a Tiger Feet Direct order.

Faulty goods will only be credited if they have been purchased from Tiger Feet Direct within the previous 6 months.

Damaged good must be notified with our customer service team within 24 hours of receiving of the goods.

(4) About Us 
Our full name is Tiger Feet Limited

Our registered office is Prelude House, Chapter Street, Manchester M40 2AY

Our email address is help@tigerfeet.com